FAQ'S
- When do orders close each month?
Orders close on the 20th of each month so I can print and prepare the exact quantity needed.
- When will my letter ship?
All letters are shipped at the end of the month. This allows time for printing, packing, and preparing the artwork.
- How long does delivery take?
Letters are sent via standard letter post through Royal Mail.
Estimated delivery times:
UK: 2–5 working days
Europe: 5–10 working days
USA / Canada: 7–14 working days
Australia / Asia: 10–21 working days
Please note these are estimates and postal delays can occasionally occur.
- My letter hasn’t arrived yet — what should I do?
If your letter hasn’t arrived after:
UK: 10 working days
International: 30 days
please contact me and I’ll help resolve the issue.
- Can I cancel or change my order?
Orders can be changed or cancelled before the monthly order cut-off date. After that point, the order enters production and cannot be modified.